Shipping policy

The Lace Pharmacy’s working business hours are Monday through Friday from 10:00 am to 6:00 pm CET. Processing time varies between 1-4 working days. We ship out as fast as possible and please allow 5-12 working days delivery time for international orders.

International shipping fee is a flatrate of 200 Swedish Krona (SEK). Postage fee within Sweden is 70 SEK and it takes approximately 1-3 working days to be delivered within Sweden. All orders are shipped with the Sweden postal service Postnord. Tracking numbers are sent through email as soon as the package is sent out. It’s every customer's responsibility to get the package from the post office when it arrives. Unclaimed packages will be charged with 400 SEK as an administration fee.

Orders placed over the weekend will be shipped first available working day unless it is a holiday. Once shipped The Lace Pharmacy is not responsible for the delivery time. Contact Postnord for more information.

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit, please first contact Postnord. When this is done, allow some days to see if the delivery information status has changed. In case it has not changed please contact us and we’ll do what we can to help in the issue, thelacepharmacy (@) gmail.com or +46704567727. What we can do is to contact Postnord and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost a replacement will be sent or you will also have the option of receiving your full payment in the way it was paid for when purchasing from www.thelacepharmacy.com.

Transport and Shipping Delays
The Lace Pharmacy sends all our packages through Sweden Postal service Postnord. If goods are damaged or lost during transportation to the customer then The Lace Pharmacy is liable, you must notify our customer service as soon as possible but latest 14 days within you receiving the parcel. If goods are damaged or lost when you return it, you are responsible for payment.

The Lace Pharmacy would kindly like to advise you for your own convenience not to wait until the last minute to place your order. Please plan ahead and make your orders if you have a deadline, hair appointment or other engagement to avoid disappointment in delays.

Shipping time within Sweden is normally 1-2 working days and all packages will be sent out with tracking numbers. The Lace Pharmacy cannot be held responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Holidays do not count as a business day and should be considered when calculating shipping times. Postnord is very reliable and we trust them to deliver your package on time; however, if your package is delayed, we will not offer a reimbursement of shipping charges. Please first contact Postnord as they are responsible once your package has been handed over to them. Please contact us if you need additional information at thelacepharmacy (@) gmail.com.

Please note that we are not responsible for failed deliveries, refused shipments, or incorrect shipping addresses. If the parcel comes back to us, you are obliged to pay shipping fees again.

International Shipments
All packages sent to countries outside of the European Union are shipped DDU, meaning there may be additional local charges such as taxes and customs fees to be paid by the customer. International shipments must clear customs. The rules and requirements for customs clearance vary from country to country. The customer is also responsible for arranging any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.

Guarantees
You have the right to return products to us within 14 days upon receipt. We understand that not everyones skin are the same and although we have tested all products on sensitive skin you might experience skin irritation or an allergic reaction. If so discontinue any use and seek medical advice. The Lace Pharmacy cannot and will not be held accountable for any harm done.